Help & Support
We're here to help. Reach out to us anytime.
WhatsApp Support
Chat with us directly
Get quick help on WhatsApp. We typically respond within minutes during business hours.
+234 903 525 3745 →
Email Support
Send us an email
For detailed enquiries or documentation requests. We respond within 24 hours.
support@billsgpt.unitybills.ng →
Frequently Asked Questions
How do I fund my wallet?
Transfer money to your assigned virtual account number. Your wallet will be credited automatically within seconds.
What should I do if my transaction fails?
Failed transactions are automatically refunded to your wallet. If you don't see the refund within 5 minutes, contact our support team via WhatsApp.
How do I reset my transaction PIN?
Go to your Account settings and tap "Change PIN". You'll need your current PIN to set a new one. If you've forgotten your PIN, contact support.
Is my money safe?
Yes. All transactions are encrypted and secured. Your wallet funds are protected and you can withdraw your balance at any time.
What services can I pay for?
You can purchase airtime, data bundles, pay for cable TV (DSTV, GOtv, StarTimes), pay electricity bills, and send bank transfers to any Nigerian bank.
How does the AI chat work?
Simply tell the AI what you want to do in plain English, e.g., "Buy 1GB data for 08012345678". The AI will process your request and ask for confirmation before completing the payment.
Still need help?
Our support team is available Monday to Saturday, 8:00 AM to 10:00 PM (WAT).
Chat with us on WhatsApp